Terms of service

I. General Terms and Conditions

§ 1 General Provisions

(1) These terms and conditions apply to contracts that you enter into with us, the supplier, Leslis GmbH, via https://leslis.de. Unless otherwise agreed, the inclusion of any terms and conditions of your own is hereby excluded.

(2) A ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. A ‘business customer’ is a natural or legal person, or a partnership with legal capacity, which, when entering into a legal transaction, is acting in the course of its commercial or self-employed professional activity.

§ 2 Formation of the Contract

(1) The subject-matter of the contract is the sale of goods.

(2) By listing the relevant product on our website, we make a binding offer to conclude a contract via the online shopping basket system on the terms set out in the product description.

(3) You add the goods you wish to purchase to the shopping basket and can adjust your selection there. Proceeding to the checkout and entering your personal, payment and delivery details will then display an order summary. If you use an accelerated payment service, some steps may take place on the payment provider’s website. Before submitting your order, you can check and correct your details or cancel the order. By submitting your order via the ‘Place order and pay’ button or a similarly unambiguous designation, you accept the offer in a legally binding manner; the contract is then concluded.

(4) Order processing and the transmission of information relating to the conclusion of the contract are carried out partly automatically via email. Please ensure that your email address is correct and that you are able to receive our messages.

§ 3 Customised goods

(1) You must provide the information, texts or files required for customisation via the ordering system or by email immediately after the contract has been concluded. Any specifications regarding file formats must be observed.

(2) You must not submit any content that infringes the rights of third parties, in particular copyright, rights to a name or trade mark rights, or that contravenes applicable law. Insofar as you are responsible for such an infringement, you shall indemnify us against any resulting valid claims by third parties, including necessary and reasonable legal defence costs.

(3) Please check any names, texts and files you submit carefully. We are under no obligation to carry out an editorial review of your design specifications. We accept no liability for errors arising solely from customer specifications that have been implemented unchanged and in accordance with the contract. Our statutory obligations regarding the execution of the order remain in force.

§ 4 Right of retention and retention of title

(1) You may only exercise a right of retention to the extent that it arises from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) The statutory rights in respect of liability for defects apply.

(2) Please inspect the delivery for completeness, obvious defects and transport damage, and notify us of any complaints as soon as possible. Failure to notify us does not affect consumers’ statutory rights in respect of defects.

(3) Any deviation from the objective requirements for the goods shall only be deemed agreed with consumers if we have specifically informed them of this before they accepted the contract and the deviation has been expressly and separately agreed.

§ 6 Choice of law, place of performance and jurisdiction

(1) German law applies. If you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your habitual residence, insofar as these are applicable.

(2) The place of performance and venue shall be our registered office if you are a trader, a legal person governed by public law or a special fund under public law and the agreement is permitted by law. Statutory mandatory venues, in particular for consumers, remain unaffected. We may also bring proceedings before another court with statutory jurisdiction.

(3) The United Nations Convention on Contracts for the International Sale of Goods is excluded.

II. Customer Information

1. Identity of the seller

Leslis GmbH
Kufsteiner Strasse 23a
83075 Bad Feilnbach
Germany
Email: support@leslis.de

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Conclusion of the contract and options for correction

The technical steps, the formation of the contract and the options for correction are described in § 2 of these Terms and Conditions.

3. Contract language and contract text

(1) The contract language is German. The English and French versions are provided for clarity; mandatory legal requirements remain unaffected.

(2) Before submitting your order, you may print the contract details using your browser’s print function or save them electronically. Upon receipt of your order, we will send you the order details and the contract information required by law via email. A complete text of the contract is not made available separately for the customer to access permanently.

4. Essential characteristics

The essential characteristics of the goods are set out in the relevant offer.

5. Prices and Terms of Payment

(1) The prices quoted are total prices including any applicable taxes. Any additional delivery charges are shown in the offer, under ‘Payment and Delivery’, and during the ordering process.

(2) The available payment methods are shown at checkout. Unless otherwise stated for a particular payment method, the purchase price is due upon conclusion of the contract.

(3) Volume-based discounts apply subject to the conditions specified in the offer. If you withdraw from part of an order and the minimum quantity required for the discount is thereby no longer met, the discount will be recalculated in accordance with the discount terms communicated prior to the conclusion of the contract. The calculation is based on the unit prices applicable at the time the contract is concluded and the discount tier applicable to the retained quantity. Any resulting difference shall be offset against the refund.

6. Delivery

(1) Delivery terms, delivery times and any delivery restrictions are set out for the relevant item and under ‘Payment and Delivery’.

(2) For consumers, the risk of accidental loss or accidental deterioration generally does not pass until the goods have been handed over. The statutory exception applies if the consumer independently engages a carrier not designated by us.

7. Rights in respect of defects and cancellation

Section 5 of these General Terms and Conditions applies to rights in respect of defects. Information on the statutory right of withdrawal, time limits, returns, compensation for loss of value and personalised goods can be found in our Withdrawal Policy.

Date: 10 October 2026