Refund policy
(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.)
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, took possession of the goods or if you have ordered one or more goods as part of a uniform order and these are delivered uniformly or become;
- on which you or a third party named by you, who is not the carrier, took possession of the last goods, or if you have ordered several goods as part of a single order and these are delivered separately;- on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last item, or if you have ordered goods that are delivered in several partial shipments or pieces;
To exercise the right to cancel, you must inform us (Leslis GmbH, Postweg 4b, 83209 Prien am Chiemsee, email: support (at) leslis.de) by means of a clear statement (e.g. e-mail address: support (at) leslis.de).B by letter, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 14-day period has expired.
We bear the costs of returning the goods within Germany. Customers from other countries bear the costs of the return themselves.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or Grounds for cancellation
The right of cancellation does not exist for contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the delivery of goods that have been washed or otherwise treated by the customer;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of cancellation expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back to us.)
- To Leslis GmbH, Kufsteiner Strasse 23a, 83075 Bad Feilnbach, e-mail address: support@leslis.de :
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as applicable.